Refund Policy

Every new account gets a 14-day free trial with full access to the plan you selected. You won't be charged during the trial. If you don't activate a paid subscription before the trial ends, your account is suspended until you do — no charge is made either way.

Paid plans are billed in advance for the billing period you choose. Charges are non-refundable for the period already billed, except as described below or where required by law.

You can cancel anytime. Your account stays active until the end of the period you've already paid for, after which it won't renew. We don't provide prorated refunds for the unused portion of a billing period.

If you were charged in error (e.g. a duplicate charge, or a charge after you cancelled), contact us and we'll investigate and refund it promptly.

Email support@paymentdilse.com with your café code and the reason for your request. We aim to respond within 3 business days.